1. Interpretation and Definitions
In this document, "henyai20", "we" or "platform" refers to the website henyai20.org and all services it provides. "User", "member" or "you" refers to any individual who accesses, registers for or uses our services in any way. "Account" means the personal account registered by a user for the purpose of using henyai20 services. "Balance" refers to the total funds in a user's account including deposited funds and legitimate winnings.
"Bonus" means credits or added value granted by henyai20 to users subject to specific conditions. "Wagering" in the context of this document covers all online gambling activities including slots, live casino, sportsbook and other games available on the platform. All terms not specifically defined here carry the meaning commonly used in the online gambling industry.
2. Eligibility and Account Registration
2.1 General Eligibility
Use of the henyai20 platform is restricted to individuals who meet all of the following criteria:
- At least 21 years of age on the date of registration
- Legally capable of entering into a binding agreement
- Not an employee, agent, affiliate or immediate family member of any henyai20 employee
- Registering in their own name and not on behalf of any third party
- Not currently enrolled in a self-exclusion programme or having requested an account suspension
2.2 One Account Per User
Each user is only permitted one active account on the henyai20 platform. Registration of multiple accounts by the same individual is strictly prohibited regardless of the method used, including using different names, email addresses, phone numbers or identity card information. If multiple account registrations are detected, henyai20 reserves the right to close all accounts involved and forfeit any balances or winnings.
2.3 Registration Information
Users are responsible for ensuring that all information provided during registration is accurate, complete and current. False or misleading information may result in immediate account closure and failure to process withdrawals. henyai20 may request additional identity verification at any time to ensure compliance with know-your-customer policies.
3. Deposits and Withdrawals
3.1 Deposits
The minimum deposit for all payment methods is RM20. Deposit methods accepted by henyai20 include Touch 'n Go eWallet, DuitNow, online banking via FPX and cryptocurrencies namely USDT, BTC and ETH. All deposits are subject to automated system checks and processing is carried out on a continuous basis.
3.2 Withdrawals
The minimum withdrawal is RM50. Withdrawals are usually processed within 5 to 30 minutes depending on the chosen method and current system load. Withdrawals will be processed to the same account or wallet used for the deposit for security and fraud prevention purposes.
henyai20 reserves the right to delay withdrawal requests for security review purposes or to meet compliance requirements. In situations where a review is required, our support team will contact you using the registered contact information.
3.3 User Responsibilities in Transactions
Users are responsible for ensuring the accuracy of the payment account details provided. henyai20 does not bear any losses arising from incorrect or incomplete payment information provided by the user. Any transaction suspected of involving fraudulent activity will be reported to the relevant authorities.
4. Bonuses and Promotions
4.1 Welcome Bonus
henyai20 offers a welcome bonus of 150% on the first deposit up to a maximum of RM1,000. The wagering requirement applied is 25 times the bonus amount received. For example, a deposit of RM100 will generate a bonus of RM150 with a total balance of RM250, and the user must complete wagering of RM150 × 25 = RM3,750 before winnings from that bonus can be withdrawn.
4.2 General Bonus Terms
- Each promotion has a different validity period and must be claimed within the specified timeframe
- Bonuses cannot be transferred to another user or converted to cash before the wagering requirements are met
- henyai20 reserves the right to modify, suspend or terminate any promotion with reasonable notice
- Using low-risk wagering strategies to meet bonus requirements may result in the bonus being cancelled
- Each new user is eligible to receive the welcome bonus once only
5. VIP Programme and Cashback
henyai20 runs a five-tier VIP programme to reward member loyalty. Each tier provides a different weekly cashback percentage:
- Bronze — weekly cashback up to 0.2%
- Silver — weekly cashback up to 0.3%
- Gold — weekly cashback up to 0.5%
- Platinum — weekly cashback up to 0.6%
- Diamond — weekly cashback up to 0.8%
VIP tier upgrades depend on wagering activity and user loyalty. henyai20 reserves the right to review user VIP tiers periodically based on account activity patterns. All decisions relating to VIP tiers are final.
6. Game Rules
All games available on the henyai20 platform operate using certified random number generators (RNG) or through live casino systems overseen by licensed providers. The outcome of each game round is independent, random and cannot be influenced by any party.
Should a technical disruption occur during a game session that prevents the outcome of a game from being determined, henyai20 reserves the right to void the relevant wager and return the wager amount to the user's account. The decision to void or confirm a wager in such situations is final and cannot be disputed.
6.1 Manipulation Prohibition
Any attempt to manipulate the game system, exploit software errors, use automated software or bots, or collude with other players to gain an unfair advantage is strictly prohibited. Users found to be involved in such activities will face immediate account closure and forfeiture of all balances and winnings.
7. Account Security
Users are fully responsible for keeping their henyai20 account password and login details confidential. We recommend using a strong and unique password that is not shared with anyone. henyai20 will never ask for your password through any communication channel including email or live chat.
If you suspect your account has been compromised or accessed by an unauthorised party, please contact our customer support immediately via 24/7 live chat. henyai20 does not bear any losses arising from a user's negligence in keeping their login details secure.
8. Prohibitions and Use Restrictions
Users are prohibited from using the henyai20 platform for the following purposes:
- Money laundering or any illegal financial activity
- Fraud, identity falsification or any activity that violates the law
- Uploading or distributing harmful, obscene or copyright-infringing content
- Disrupting the technical operations of the platform or henyai20 servers
- Assisting or facilitating others in carrying out any of the prohibited activities above
9. Account Suspension and Closure
henyai20 reserves the right to suspend or close a user's account without prior notice if there is reasonable cause to do so, including but not limited to a breach of any term in this document, suspected fraud, money laundering activity, or at the request of the relevant authorities.
Users may also request to close their own account at any time by contacting our customer support. Prior to closure, all active bets will be settled and any valid balance after review will be processed for withdrawal in accordance with the applicable terms.
10. Limitation of Liability
henyai20 accepts no liability for any indirect, consequential or punitive losses including loss of profit, data or business opportunity arising from the use of or inability to use our platform. henyai20's total liability to any user under any circumstances is limited to the net deposit amount made by that user in the 30 days preceding the claim.
This platform is provided "as is" without any warranty, express or implied. henyai20 does not guarantee that the platform will always be available, free of errors, or fully meet the specific needs of any user.
11. Amendments to Terms
henyai20 reserves the right to change, add to or amend any part of this terms and conditions document at any time. Amendments take effect immediately upon publication on henyai20.org. Users will be informed of material changes via email or in-platform notification.
Continued use of the henyai20 platform after any amendment is published constitutes your acceptance of the updated terms. If you do not agree with any amendment, please stop using the platform and contact our support to close your account.
12. Applicable Law
This terms and conditions document is governed by the applicable laws under the international licensing jurisdiction in which henyai20 operates. Any dispute that cannot be resolved through negotiation will be referred to arbitration in accordance with the rules of a recognised arbitration body.
If any provision in this document is found to be invalid or unenforceable by any competent court or tribunal, that provision will be reinterpreted to the extent necessary and the remaining provisions will continue in full force and effect.
13. Contact Us
If you have any questions regarding these terms and conditions, the henyai20 customer support team is available to assist you via 24/7 live chat or by email at [email protected] in Malay and English.